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69.93.184.229 server down :(
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hakoMike



Joined: 20 Apr 2004
Posts: 98
Location: Ypsilanti, MI USA

PostPosted: Fri May 28, 2004 6:43 pm    Post subject: Reply with quote Edit/Delete this post

Admin wrote:
What are you trying to say...

Nothing about you. The fact that inside of an hour an ISP, who doesn't even own the servers that house the information, detected a file (presumably by monitoring that file as it passed through a piece of hardware), identified it as contraband and took action against the server it was housed on. For them to take action on one file implies that they are critiquing all files. That includes your email folks.

The fact that someone's job is to determine whether or not what I'm doing is kosher and shut down my host if they don't think it's appropriate is a little scary to me. I'm not defending child porn (on the contrary, I have kids and think people who engage in that behavior should be punished severely) but it seems a little .... creepy to have someone analyzing my every net move.

I dunno.... maybe I'm overreacting....


Last edited by hakoMike on Fri May 28, 2004 7:47 pm; edited 1 time in total
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hakoMike



Joined: 20 Apr 2004
Posts: 98
Location: Ypsilanti, MI USA

PostPosted: Fri May 28, 2004 6:59 pm    Post subject: Reply with quote Edit/Delete this post

I've read other posts on other sites mention that theplanet.com is famous for this sort of thing. An RIAA or MPAA complaint against a client's ip means termination of account.

I think the only solution might be to colo with someone other than theplanet.com.
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kb08807



Joined: 12 May 2004
Posts: 7

PostPosted: Fri May 28, 2004 7:51 pm    Post subject: Seb, I completely agree with you... Reply with quote

Seb, you make all good points. I absolutely agree.

But oh jeez, I really don't want to leave jc-host. It's such a pain to find a web host that is reliable and low-priced.

But then again, I'll worry a lot less knowing that my email server is working all the time. I guess being able to worry less is worth a couple of extra bucks. Sigh.
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Dem Sum



Joined: 22 Apr 2004
Posts: 25

PostPosted: Fri May 28, 2004 10:43 pm    Post subject: Reply with quote

most of these posts are too long to read.

why do i care what your opinions are on this? i just want the host back

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Arucard



Joined: 10 May 2004
Posts: 67
Location: New Jersey

PostPosted: Sat May 29, 2004 12:12 am    Post subject: Reply with quote

Well hakomike you make very legitamate points of view. Smile Smart one you are Wink
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Luminosity



Joined: 24 Apr 2004
Posts: 17

PostPosted: Sat May 29, 2004 3:33 am    Post subject: static IPs Reply with quote

So if I had my own static IP address but was still hosted on the same server as everyone else here, would my site be down with all the rest in a situation like this?
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Admin
Site Admin


Joined: 04 Feb 2004
Posts: 299
Location: England, Uk

PostPosted: Sat May 29, 2004 4:09 am    Post subject: Re: Definately not Reply with quote

seb wrote:
I would have to say no to that, just for the simple fact that internet servcies (including Hosting and Internet Connection) are not a matter of "luck". Furthermore, an ISP just can't shut down a server for an investigation, that is just not the way they operate.

So basically what I'm saying is, if this is going to be the same each time one of your customers uploads illegal material to your server, then all your clients would have to have their sites down until your ISP finishes the "investigation"; and that is going to ruin your business and probably some of your client's businesses as well.

On top of that, imagine I upload private data to my server, something like client information or information that is only to be discussed with the company I work for, or even personal stuff, then the ISP is going to be cheking your server all the time and they will be looking at my information. Eventhough it's not illegal, i don't want them to look at it; but they are going to do it anyway.

If this is going to be the case, i would have to ask for a refund.

And I am sure many of your customers will do it as well; because nobody is going to tolerate this situation two or three times a month.


Look! Can you get it into you! This is not MY fault. This is not most of YOUR fault. This isnt SCHEDULED! This prob wont happen AGAIN! The odds of this happening are very small, especially twice! Now, what else can I do guys? Moan at the ISP... What do you think ive been doing?! Now, all I can do, is the same as you guys... Wait... There is nothing else I can do... My business is prob going to go down the pan because of some loser putting crap on the server! And, what else can I do!!! Your all getting at me, saying that some of its my fault, or im not doing enough! WELL I CANT DO ANYTHING ELSE!!

Quote:

I've read other posts on other sites mention that theplanet.com is famous for this sort of thing. An RIAA or MPAA complaint against a client's ip means termination of account.

I think the only solution might be to colo with someone other than theplanet.com.


What the hell are you on about? Theplanet.com are nothing to do with us, and are not affiliated with us in any way, shape or form.


I have been up all night trying to get the ISP's attention! I havnt had a wink of sleep for at least 24 hours... Im tired, im fustrated, im stressed... I know how you guys feel, but... I cant do anything... Sad
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Blueheaven



Joined: 11 Apr 2004
Posts: 15

PostPosted: Sat May 29, 2004 6:40 am    Post subject: Reply with quote

Jack, just want to say, I'm not fussed about the server going down.
It happens
Chin Up, hopefully it will be over soon.

You provide one of the best hosting packages in the World, not many people can offer what you give. Wink
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piginabox



Joined: 11 Apr 2004
Posts: 42

PostPosted: Sat May 29, 2004 7:52 am    Post subject: Reply with quote

Yes jack, i know its probably not your fault, but this is happening quite often...it gets annoying after a while. especially when your trying to compete with one of the biggest rap sites on the net.
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dimopoulos



Joined: 30 Apr 2004
Posts: 34

PostPosted: Sat May 29, 2004 8:31 am    Post subject: Re: Definately not Reply with quote

Admin wrote:

Quote:

I've read other posts on other sites mention that theplanet.com is famous for this sort of thing. An RIAA or MPAA complaint against a client's ip means termination of account.

I think the only solution might be to colo with someone other than theplanet.com.


What the hell are you on about? Theplanet.com are nothing to do with us, and are not affiliated with us in any way, shape or form.

Most probably because the IP address in question resolves to theplanet.com services.

I appreciate what you are trying to do Jack and all we have to do is wait. How long? That is the question really. Also one other question is whether our data is in danger here. I cannot help thinking that a trigger happy 18 year old in the hosting company will do something like rm -fR to the contents... Rolling Eyes Rolling Eyes The way it looks is that we will be on by Tuesday since today is the weekend and things have to start rolling on Monday.... (I hope not but I fear so...)

Anyhow, please give us an update as soon as you have one.

Nikos
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dimopoulos



Joined: 30 Apr 2004
Posts: 34

PostPosted: Sat May 29, 2004 8:37 am    Post subject: Reply with quote

Question Jack if you know the answer: Is there an ability to access the server and get a zip or something of our contents/sites? If this is going to take long I would be more happier if I could have an up to date backup of my contents/databases and email files.

Thanks
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piginabox



Joined: 11 Apr 2004
Posts: 42

PostPosted: Sat May 29, 2004 9:07 am    Post subject: Reply with quote

This is gettin annoying, jack we really do need an answer.
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hakoMike



Joined: 20 Apr 2004
Posts: 98
Location: Ypsilanti, MI USA

PostPosted: Sat May 29, 2004 9:20 am    Post subject: Reply with quote Edit/Delete this post

I'm sure Jack will tell us as soon as he knows the status, but like last time it's probably out of his control.

Jack, just out of curiosity, who is this ISP that has us in their unforgiving grip? If I need colo services in the future, I would like to know who to avoid!

Also, is there any way to create a failover mailserver on the box jc-host.com is on (since the ISP for that box and our sites is clearly different) ? I think a lot of us would be in a much better situation if we could just get access to new email instead of all our contacts thinking we're out of business.
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hafio



Joined: 22 Apr 2004
Posts: 25

PostPosted: Sat May 29, 2004 10:59 am    Post subject: just a question Reply with quote

just a question jack, all your webhostees are down, but your's aren't, so where do you host your own webpage eh?
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seb



Joined: 28 May 2004
Posts: 5

PostPosted: Sat May 29, 2004 11:11 am    Post subject: ISP Reply with quote

Quote:

Jack (Admin) Said:
Look! Can you get it into you! This is not MY fault
Confused

I can understand this is not your fault in some way, but hey, you're the owner here, who else do you want us to complain to then?

I would love to believe that this is not gonna happen again, or at least not very often; but to be quite honest, is just difficult.

Now, we would like to know which ISP you are dealing with, so that we know who to avoid in the future as someone else said. I could personally write a letter, even signed by my lawyer mentioning that this kind of issues are causing us some trouble, that might help in some way.

So, Please let us know who your ISP is and who was the user with the account in investigation; I think we all have the right to know who is behind all this stuff and probably take some action.
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